Privacy Policy

Last Updated: November 01, 2025

Mood TV is committed to protecting your privacy and providing a secure viewing experience. This policy explains what information we collect, how it is used, and the strict measures we take to keep it safe.

1. Information We Collect

We strictly limit the data collected to what is necessary for service provision, security, and integrity.

  • Account Data: Username, Password (encrypted), and account status (active/expired/trial).
  • Contact Data: Email address (if provided by the user for account recovery or notifications).
  • Technical Log Data: IP address, connection date/time, device type, browser information, and limited streaming metadata (e.g., channel accessed, stream start/stop time). This is logged only for service optimization and security purposes.

2. Non-Collection of Financial Data (ZERO-TOLERANCE)

We want to be unequivocally clear: Mood TV DOES NOT collect, process, or store ANY financial information, including credit card numbers, bank details, or billing addresses. All transactions are handled exclusively by third-party payment processors who have their own robust privacy policies.

3. How We Use Your Information

We use the limited data we collect exclusively for the following purposes:

  • Service Provision: To create, manage, and validate your subscription access.
  • Security and Fraud Prevention: To monitor for and prevent unauthorized access, account sharing, and abuse of our service.
  • Service Integrity: To diagnose technical issues, optimize server load, and ensure smooth, buffer-free streaming quality.
  • Communication: To send essential service notifications (e.g., account expiration, maintenance alerts) if an email is provided.

4. Data Security and Protection

We employ robust security measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption: All stored passwords and connection protocols (M3U links) are protected using industry-standard cryptographic methods.
  • Access Control: Access to operational user data is strictly limited to authorized technical personnel on a "need-to-know" basis.

5. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may use third-party services (such as content delivery networks or DDoS protection services) that may process anonymous traffic data to function, but these parties are strictly prohibited from using your data for any other purpose.

6. Data Retention

We retain your account data for the duration of your service period and for a reasonable period thereafter to facilitate renewals and technical support. Log data is automatically purged or anonymized regularly.